FAQS

I’m new to Pilates. How do I get started?

Please refer to our section on Getting Started

I’m new to your studio. How do I get started?

If you are new to our studio and are also new to Pilates, please refer to our section on Getting Started.

If you have prior experience doing Pilates on the reformer from another studio, but have not yet tried our studio out yet, you may either attend an Introductory class or talk to an instructor about getting clearance to attend an All Levels class your first visit. 

What do I wear for class?

Generally clothing you can move freely in that is not too baggy is ideal. Clothing should be form-fitting enough for your instructor to be able to see your body alignment properly.

If loose shorts are worn, it is recommended a pair of spandex shorts be worn underneath, as many positions require clients to be on their backs with the legs higher than their hips. 

What kind of shoes do I need? 

Pilates is typically done barefoot, though many clients choose to wear socks with rubber grips on the soles. For safety, socks without rubber grips on the soles are not recommended. 
If you are taking a Spin/TRX Combo class, athletic shoes are required. 

How do I sign up for classes?

Once you have purchased a single class, class package, or membership option, you are free to begin signing up for classes. You can sign up for classes by either:

-Logging in to our website, clicking on the Class Schedule, and Reserving a space in whichever classes you'd like to attend

-Calling the studio to have one of our staff reserve a space for you

-Reserving a space in person at the studio by letting one of our staff know which class you'd like to reserve
Please note: The online Class Schedule will only allow reservations up to 30 days in advance. Clients with month-to-month memberships may only schedule classes up to their next Autopay date. 

Do I have to make a reservation ahead of time in order to attend a class?

Not at all! You can always drop in to a class without signing up first, as long as there is space available. If you are trying to drop in to a full class, you may be able to join the class if a participant is over 5 minutes late. 

What happens if I'm late?

Late arrivals are always welcome to join the class. However, if a class is full and you are over 5 minutes late, your reservation may be given away to a waiting drop-in client.

What is your cancellation policy?

Classes must be canceled at least 8 hours in advance to avoid penalty (losing the session). If a class is canceled within 8 hours of the scheduled start time, the session is lost for future use. However, we do allow one courtesy same-day class reschedule per client per day.

Private Training sessions, including Duets and Trios, must be canceled at least 24 hours in advance of the scheduled session time in order to retain the session for future use. Private Training sessions canceled within 24 hours of the scheduled start time may lose the session for future use. 

Are there expiration dates on class purchases?

All sessions expire 6 months from the initial purchase date, unless otherwise noted.

What is your return policy?

Please refer to our Policies section.

What is your membership suspension policy? 

Please refer to our Policies section.

Can I bring my kids?

Unfortunately we do not offer childcare. Children under the age of 16 may not be left unsupervised in the lobby and may not come into the classroom with their parent/guardian.

What is your age limit for participants?

Participants must be at least 16 years old to attend class. Under special circumstances we may allow participants under the age of 16 to attend Private Training sessions (including Duets and Trios).

What is the general class etiquette I should be aware of before taking class?

Please refer to our section on Class Etiquette.

How long are your classes?

All sessions are 55 minutes.

Do you offer any discounts?

We are currently offering student and military discounts of 10% with valid ID.

Do you offer any Pilates teacher trainings?

Currently our studio does not host any teacher trainings, but our friends over at Balanced Body University offer several ongoing Pilates teacher trainings at a wide variety of Pilates studios in the Bay Area. For more information, visit  bbu.pilates.com

What makes Pilates different from other fitness formats?

Pilates is considered a "mind-body" format, meaning you are not only exercising your body, but also your mind. Pilates requires a level of mind-body connectivity during training to develop proprioceptive awareness (or body awareness) for more efficient movement patterns. There is a strong emphasis on proper form and movement mechanics where the ultimate goal is high quality movement, not high quantity movement. By practicing high quality movement with good form and technique, clients are training their bodies to move better and more efficiently throughout their daily lives, which is essential in correcting poor posture and preventing injuries.

Why is Pilates so great?

Pilates is taught anywhere from local fitness facilities, specialized studios, and dance schools, to physical therapy clinics and to athletic teams. It can be done as one's primary exercise routine, or be used to supplement other activities. Most people who regularly practice Pilates report improvements in athletic performance, body composition, and generally feeling toned and healthy. Many also experience decreased or alleviated chronic pain and better moods.

As Joseph Pilates once said, "In 10 sessions you'll feel a difference, in 20 sessions you'll see a difference, and in 30 sessions you'll have a whole new body."